27-28 may 2022
brockwell park
london
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FAQs

Where can I buy a ticket?

Tickets are available through our website. Do not buy tickets from third party sellers. We cannot guarantee that these tickets will be genuine. For any other ticket enquiries please contact info@wideawakelondon.co.uk

When will I receive my E-ticket

Your tickets will be emailed to you 7-10 days before the festival.

If I buy a VIP Ticket, what will it include?

Fast track entry to the festival, bespoke bar, bespoke food concessions, a sound system and DJs, seating.

Are there set times available?

Set times can be found here.

Date / Time

The event takes place on Friday 27 May and Saturday 28 May

On Friday 27 May the festival opens at 2pm and on Saturday 28 May gates will open at 12pm.

Last Entry for both days is 9pm

COVID-19

At the present time, there are no Covid requirements for entry to live events. The event organisers are constantly monitoring official government guidelines and will post any updates on the event websites. Please check back nearer the time to see if there is any change to the current status.

Re-Entry Policy

There is no re-entry to the site once you have entered the event. Please make sure you have everything you need with you. If you need to re-enter the event for exceptional circumstances please contact info@wideawakelondon.co.uk

Age Policy & ID

Wide Awake is 17 +

Under 17 Year olds will not be permitted to enter Wide Awake and no refunds will be given. Proof of age will be required.

If you are asked to present ID, we accept passports or UK driver’s and provisional licences. Please note that a Challenge 25 policy will be in operation at all bars on site.

Drugs Search

The organisers are working closely with the Met Police to make these events a safe and enjoyable experience for everyone. Our aim is for a crime and drugs-free event: you should expect to be searched as you enter the site. We will have search dogs operating on entry to the festival. If found with drugs you will be ejected and may be passed to the police.

Laws around so-called ‘legal-highs’ are now in force and if you are found with Nitrous Oxide or other psychoactive substances you can expect to be passed to the police, as well as being refused access to the event. See www.talktofrank.com for more info.

Bag Policy

To make your entry to the site as quick as possible we recommend that you do not bring a bag. However small bags smaller than an A4 piece of paper are permitted if required. Any bags larger than A4 size are prohibited, there are no cloakroom or locker facilities on site. You can leave your bags at one of Stasher’s hundreds of left luggage locations. For more details visit www.stasher.com

Transport

There is no parking available at Brockwell Park and we actively deter visitors from driving to
our event. Brockwell Park is well served by public transport so please use public transport:

The nearest Tube is Brixton Station (10 minute walk)
The nearest National Rail is Herne Hill (5 minute walk)
There are numerous bus routes from Central London

Use the TFL Journeyplanner tool (journeyplanner.tfl.gov.uk) to plan your route to and from
the event. You can select Brockwell Park as a place of interest.

Accessibility

We welcome all customers with access requirements to our events. Please head to the
access section of our website or click HERE for more details.

Leaving the event

At the end of the event, think of our neighbours around the park and leave quietly. There are two exits out of the event, one to Brixton Station and one for Herne Hill Station. All park gates will be secured with the exception of Brixton Water Lane gate and Herne Hill gates. Please follow signage and instructions of security who are there to help you.

On Site Facilities

Box Office
If you are collecting tickets or have any ticketing queries please visit our on-site box office
which will be open from 11:00 to 21:00

Food and Drink
There are a wide variety of food traders and bars available at the festival. You may not bring
your own food and drink to the festival. If you require an exemption for medical reasons,
please email us at info@wideawakelondon.co.uk

Toilets
Toilets are located throughout the site and clearly signposted.

Welfare and First Aid
There is Welfare and First Aid provision on site. Services are open during event hours and
all visits are logged and recorded. If you need to store medicine, you can store it in the fridge
at the Welfare Tent.

Lost Property
Lost Property is handled at the Welfare Tent. Please head there and speak to our Lost
Property Manager if you have lost or found an item.

Free Drinking Water
There are free drinking water points available throughout the event. We encourage you to
bring your own re-useable water bottle to refill at these points.

Seating, Shade and Wet Weather
This is a full standing show and personal chairs and stools are not permitted, however we do
offer some seating around food concession areas within the site so you can enjoy your meal.
This is an outdoor event on a greenfield site, so please be aware that ground conditions may
be variable. We recommend customers prepare for all weathers.

Recycling
In an effort to reduce the use of plastic on site the event has implemented a ban on the sale
of all single use plastic bottles on site.

ATMS
There will be no ATMs available on site. These are cashless events and only Card
Payments will be accepted.

Prohibited Items

Upon arrival at the festival all customers will be subject to a search. Various items are prohibited at the event to keep everyone safe and to allow us to comply with the licensing objectives. The following items are prohibited at the event and we reserve the right to prohibit any other item if in the reasonable opinion of the organisers it could constitute a risk to safety or security.

Food and Drink
You may not bring any food or drink (including alcohol) to the event with the exception of sealed bottles of water up to 500ml in size. Water points are available on site. Empty re-useable water bottles are permitted. If you require an exemption on medical grounds please contact us at info@wideawakelondon.co.uk

Liquids
You may not bring any liquids into the event other than sealed bottles of water up to 500ml in size or tubes of sun cream and hand sanitiser up to 50ml.

Drugs / Controlled Substances
A drugs search is in operation at the event entrances with search dogs operating, if any drugs are found, you will be ejected and passed to the police. This includes psychoactive substances “legal highs” & Nitrous Oxide.

Trolleys & Chairs
Trolleys are prohibited from entering the site. You may not bring personal chairs, stools or other furniture onto the event site.

Animals
Only registered assistance dogs are permitted at the event. There is a dedicated assistance dog spending area. More information can be found in our access section (HERE)

Filming equipment
Unauthorised professional photography or filming equipment is prohibited.

Large bags
Any bags larger than A4 size are prohibited and there are no cloakroom facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations. For more details visit www.stasher.com

Glitter
The event organisers are committed to minimising the impact of the event on the park environment so containers of glitter will be confiscated on arrival. Customers can wear their own glitter when they arrive on site, but cannot bring any bottles / packets of glitter to site.

Dangerous items:
The following are considered dangerous and are not permitted, our security team reserve
the right to confiscate prohibited items:
• Drones
• Glass in any form (including perfume bottles)
• Cans or metal containers
• Spray cans, Gas cannisters or compressed gas in any container
• Fireworks, flares, smoke cannisters, Chinese lanterns
• Camping stoves or cooking apparatus, explosives
• Hand held communication devices such as radios, radio jammers / scanners
• Firearms, knives or blades, replica weapons of any sort
• Large golf umbrellas
• Balloons
• Stools / camping sticks / chairs or other furniture
• Gazebos or parasols
• Sports equipment
• Flags and banners
• Megaphones, amplification equipment
• Klaxons, airhorns or other similar items capable of making loud noise
• Laser pens
• Scooters, skateboards, bicycles, trolleys, buggies
• Any other item which security may deem hazardous

Lost Property

Lost Property is handled at the Welfare Tent, located next to Bar 2. Please head there and speak to our Lost Property Manager if you have lost or found an item. They can also be contacted via email, lostproperty@brockwell-live.com.

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