Where can I buy a ticket?

Tickets are available through our website. Do not buy tickets from third party sellers. We cannot guarantee that these tickets will be genuine. For any other ticket enquiries please contact info@brockwell-live.com

When will I receive my E-ticket?

Tickets will be emailed to you 7-10 days before the festival.

If I buy a VIP Ticket, what will it include?

Fast track entry to the festival, bespoke bar, bespoke food concessions, a sound system and DJs, seating.

Are the set times available?

Set times will be available nearer the time of the event. Please check our social networks for updates.

What is your Covid-19 policy?

At the present time, there are no Covid requirements for entry to live events. The event organisers are constantly monitoring official government guidelines and will post any updates on the event websites. Please check back nearer the time to see if there is any change to the current status.

What is your re-entry policy?

There is no re-entry to the site once you have entered the event. Please make sure you have everything you need with you. If you need to re-enter the event for exceptional circumstances please contact info@brockwell-live.com

Age policy and ID checks

If you are asked to present ID, we accept passports or UK driver’s and provisional licences. Please note that a Challenge 25 policy will be in operation at all bars on site. Please see our age policy document here.

What can I expect at security?

We working closely with the Met Police to make these events a safe and enjoyable experience for everyone. Our aim is for a crime and drugs-free event: you should expect to be searched as you enter the site. We will have search dogs operating on entry to the festival. If found with drugs you will be ejected and may be passed to the police.

Laws around so-called ‘legal-highs’ are now in force and if you are found with Nitrous Oxide or other psychoactive substances you can expect to be passed to the police, as well as being refused access to the event. See www.talktofrank.com for more info.

Can I bring a bag?

To make your entry to the site as quick as possible we recommend that you do not bring a bag. However small bags smaller than an A4 piece of paper are permitted if required. Any bags larger than A4 size are prohibited, there are no cloakroom or locker facilities on site. You can leave your bags at one of Stasher’s hundreds of left luggage locations. For more details visit www.stasher.com

How can I get to Wide Awake?

The festival site is located in Brockwell Park. The address is – Brockwell Park, Norwood Road, London, SE24 9JU

We advise all visitors to choose greener travel options, such as public transport and arriving by bike or foot. We actively deter visitors from driving to the event. We have a bike park outside the festival site for anyone wishing to cycle to the event. It is located at the Herne Hill entrance. There are also cycle racks available in the local area. Please respect the park and do not attach your bike to the park railings or gates.

Brockwell Park is well served by numerous bus routes and two major public transport hubs, both with step free access.

●      Herne Hill overground station – 0.3 miles

Herne Hill is the closest station to the event site, situated to the north-east of Brockwell Park. The station is approximately 500 metres away from both the Brixton and Herne Hill entrances of the festival site and involves crossing two roads to access the park. Staff help is available at this station with ramps for train access and step free access coverage.

More information on the National Rail website

●      Brixton Underground Station and Brixton Rail Station – 1 mile

 Brockwell Park is approximately 1 mile away from Brixton Underground Station. Visitors can travel by train from the nearby Brixton Rail Station to Herne Hill, which is a 2 minute train journey. The distance between Brixton Underground Station and Brixton Rail Station is approximately 130 metres by roadside pavement and involves crossing a road once.

There are also several bus routes from the underground station to outside of the park.

There is step-free access at Brixton Underground station.

More information on the TFL website

●      Buses

The following routes all serve the area: 2, 3, 37, 68, 196, 322, 432, 468, 690 and all have accessible access.

The closest bus stops located outside of the show site are on Dulwich Road and Norwood Road. Both bus stops are located approximately 130 metres (2 minute walk) away from the Herne Hill entrance to the park.

Leaving the event

At the end of the event, think of our neighbours around the park and leave quietly.

There are two exits out of the event, one to Brixton Station and one for Herne Hill Station. All park gates will be secured with the exception of Brixton Water Lane gate and Herne Hill gates. Please follow signage and instructions of security who are there to help you.

Can I bring food and drink?

No outside food or drink is allowed into the festival venue during a live event day, but we have a stellar line-up of some of the UK’s finest street-food vendors you can buy food from.

There will be bars onsite selling a wide range of alcoholic drinks including wines, spirits, cider, craft ales and lager, as well as non-alcoholic drinks. Please note that a Challenge 25 policy is in operation at all bars on site.

Besides food and drink, what other on-site facilities are there?

Toilets

Toilets are located throughout the site and clearly signposted.

Welfare and First Aid

There is Welfare and First Aid provision on site. Services are open during event hours and all visits are logged and recorded. If you need to store medicine, you can store it in the fridge at the Welfare Tent.

Free Drinking Water

There are free drinking water points available throughout the event. We encourage you to bring your own re-useable water bottle to refill at these points.

Seating, Shade and Wet Weather

This is a full standing show and personal chairs and stools are not permitted, however we do offer some seating around food concession areas within the site so you can enjoy your meal. This is an outdoor event on a greenfield site, so please be aware that ground conditions may be variable. We recommend customers prepare for all weathers.

Recycling

In an effort to reduce the use of plastic on site the event has implemented a ban on the sale of all single use plastic bottles on site.

ATMS

There will be no ATMs available on site. These are cashless events and only Card Payments will be accepted.

Nappy Changing & Breast Feeding

If you are attending one of our all ages events and require nappy changing and/or a quiet space for breast feeding please visit our welfare area and ask welfare staff for assistance.

I have lost something at Wide Awake, what can I do?

Lost Property is handled at the Welfare Tent, located next to Bar 2. Please head there and speak to our Lost Property Manager if you have lost or found an item. In addition to this, please either contact us via email lostproperty@brockwell-live.com. We will help as best we can!

Can I bring my dog?

Sorry, no pets are allowed 🙁

Can I bring an umbrella?

No umbrellas are permitted in the venue, so in case of rain please bring clothing appropriate for wet weather. We are an outdoor venue so at liberty of the elements!

What other items are prohibited?

Upon arrival at the festival all customers will be subject to a search. Various items are prohibited at the event to keep everyone safe and to allow us to comply with the licensing objectives. The following items are prohibited at the event and we reserve the right to prohibit any other item if in the reasonable opinion of the organisers it could constitute a risk to safety or security.

Food and Drink

You may not bring any food or drink (including alcohol) to the event with the exception of sealed bottles of water up to 500ml in size. Water points are available on site. Empty re-useable water bottles are permitted. If you require an exemption on medical grounds please contact us via access@brockwell-live.com

Liquids

You may not bring any liquids into the event other than sealed bottles of water up to 500ml in size or tubes of sun cream and hand sanitiser up to 50ml.

Drugs / Controlled Substances

A drugs search is in operation at the event entrances with search dogs operating, if any drugs are found, you will be ejected and passed to the police. This includes psychoactive substances “legal highs” & Nitrous Oxide

Trolleys & Chairs

Trolleys are prohibited from entering the site. You may not bring personal chairs, stools or other furniture onto the event site.

Filming equipment

Unauthorised professional photography or filming equipment is prohibited.

Glitter

The event organisers are committed to minimising the impact of the event on the park environment so containers of glitter will be confiscated on arrival. Customers can wear their own glitter when they arrive on site, but cannot bring any bottles/packets of glitter to site.

Dangerous items: 

The following are considered dangerous and are not permitted, our security team reserve the right to confiscate prohibited items:

• Drones

• Glass in any form (including perfume bottles)

• Cans or metal containers

• Spray cans, Gas cannisters or compressed gas in any container

• Fireworks, flares, smoke cannisters, Chinese lanterns

• Camping stoves or cooking apparatus, explosives

• Hand held communication devices such as radios, radio jammers / scanners

• Firearms, knives or blades, replica weapons of any sort

• Large golf umbrellas

• Balloons

• Stools / camping sticks / chairs or other furniture

• Gazebos or parasols

• Sports equipment

• Flags and banners

• Megaphones, amplification equipment

• Klaxons, airhorns or other similar items capable of making loud noise

• Laser pens

• Scooters, skateboards, bicycles, trolleys, buggies (buggies are permitted for Jubilation 2nd June)

• Any other item which security may deem hazardous

Any other questions?

Please email info@brockwell-live.com for more information.

Ticketing : info@brockwell-live.com

Press: info@brockwell-live.com

Access: access@brockwell-live.com

Community/Residents: community@brockwell-live.co.uk

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